Privacy Policy

This Privacy Policy governs the manner in which Inland Revenue Department of Saint Lucia collects, uses, maintains and discloses information collected from users (each, a "User") of the http://www.irdstlucia.gov.lc website ("Site"). This privacy policy applies to the Site and all products and services offered by Inland Revenue Department of Saint Lucia.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways in connection with activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How We Use Collected Information

Inland Revenue Department of Saint Lucia may collect and use Users personal information for the following purposes:

• To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

• To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

• To improve our Site

We may use feedback you provide to improve our products and services.

• To send periodic emails

We may use the email address to respond to their inquiries, questions, and/or other requests.

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Third Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Third-party Service Providers

The use of other companies are necessary to perform and deliver our services to you. Therefore some personal information is made accessible to those third parties to allow successful delivery of these services. They are not allowed to use any of the information provided for any other purpose.Examples may include, credit card information which is necessary in facilitating a credit card payment through our credit card processing service provider.

Changes to this Privacy Policy

Inland Revenue Department of Saint Lucia has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of these Terms

By using this Site, you signify your acceptance of this policy and terms of use. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Inland Revenue Department
3^rd Floor
Heraldine Rock Government Building
Waterfront, Castries
Saint Lucia
Telephone: 1-(758)-468-4700

Security

When information is sent over the internet it goes from one computer to another until it gets to where it is going. This means information could be seen or taken at one of those computers along the way.

We remove this risk because any information sent to us online is coded (encrypted).

You can tell if you're sending encrypted data to us. Check the web address at the top of the page you're on. It will start with 'https'. The 's' at the end shows that the page you're on is sending encrypted data. Pages not secure start with 'http' (there's no 's').

We also use other ways to protect your information.

Damaging Our websites, Electronic Facilities or Data

Meaning to cause damage to our websites, electronic facilities or data is unlawful.

You're responsible for any damage you cause to our website, electronic facilities or data.

The damage could be you sending a program, information, code or command to damage our websites, electronic facilities or data.

You must not access or attempt to access our websites or online services through automated tools (including the use of scripts, web crawlers, robots or screen scrapers).

You must not do anything that will, or is likely to, interfere with or disrupt our website or online services.

Security

We provide security to protect our websites and online services.

The security of our social media pages is looked after by each social media channel's own conditions of use.

Where you're using a third party service provider to give us information, we are not responsible for the security of their systems. Contact your service provider for more information about their system’s security.

You need to make sure any computer or device you use is secure. This includes taking all reasonable steps to:

• prevent someone misusing or getting unauthorised access to your computer system or to our online services
• make sure your computer system and data are free of computer viruses and all other forms of corruption
• make sure any computer system you use in place of your own is also free of viruses and other forms of corruption

Accessibility

We have put our website and its content together so it works for all people. We have followed agreed accessibility standards to help us.

We have written our content so it is:

• easy to use
• easy to read and understand
• accessible to everyone
• accessible on any device.

Using Main Site Navigation for Easy Access

Our site has a main navigation that uses:

• Menus (where information is themed and grouped together for easy access)
• Articles (individual webpages that go into more detailed information)

Cookies

Some of our online services use cookies

We use cookies to confirm your log-in identity when you use our e-services platform. This means you do not need to log in each time you use a different service or tool during the same session.

Our Cookies are Stored Temporarily

Our cookies do not hold any personal information, and expire as soon as you:

• log out of the e-services platform
• are inactive for 15 minutes.

Third-party Providers and Your Personal Information

We may use a third party provider for our services. This means your personal information will be stored by them.

Disabled Cookies or Browsers that Do Not Support Them

There's a known issue if you've disabled cookies or your browser does not support them. These happen when:

• logging in
• cookies are disabled or not supported (you'll need to log in again when you move between services on the e-services platform).

Why Your Browser May Not Support Cookies

Cookies may be disabled or restricted in your browser. Check the cookies settings in your browser. You may be able to enable cookies for our website.

You may have an old browser version or a browser that does not support cookies. (Most modern browsers support cookies.)

If you're using a software firewall, it may restrict cookies. Check the cookies settings for your firewall. You may be able to enable cookies for our website.

Some corporate firewalls may block cookies for security reasons. You may need to contact your system administrator if this is the case.