• Embracing excellence
• Having an efficient and skilled workforce
• A high rate of tax compliance

The mission and vision statements accurately describe our role, as well as the public’s expectation as to how we should perform that role. The taxpayer's role is to understand and meet their tax obligations and our role is to help the majority of taxpayers who willingly comply, while seeing that those who are unwilling are not allowed to burden their fellow taxpayers.

We expect that successful execution of our new mission and vision will produce enhanced service, compliance and enforcement results and related increases in tax revenues for the Treasury.

Integrity: Upholding the highest standards of truthfulness, honesty, reliability and honor.

Accountability: Taking responsibility for one’s actions and performance.

Equity: Treating everyone fairly and impartially and ensuring every person pays his or her fair share.

Professionalism: Acting with dedication and skill while exhibiting the highest standard of conduct.

Mutual Respect: Recognizing individual contributions and treating people with courtesy.

These principles provide the link between our strategic goals and the actions we take to achieve these goals. We expect all IRD managers and employees to manage and operate using these guiding principles.

We are making this shift in emphasis from an internal focus to a taxpayer focus and we can already point to practical examples where this principle has had important effects.